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Buying your first investment property is exciting, but it also comes with new responsibilities. When you’re on your L-plates as a new landlord, it’s important to be aware of your rights and obligations and those of your tenants. Here are some of the essential things that you should know.

1) Go it alone, or use a property manager?

When you’re a new landlord, managing your own property could have a steep learning curve. Working with a good property manager will not only teach you the ropes, but they’ll do all the hard work for you – like finding tenants, lodging bond forms, collecting rent, doing inspections and making sure things run smoothly. If there are any issues, the tenant will contact them directly, which could save you a lot of hassle. They’ll also keep you informed of your rights and responsibilities, giving you peace of mind that you’re doing things right.

Before choosing a property manager, be sure to check their online reviews or ask them if you can reference check their other clients. Otherwise, ask us! We are well connected and are more than happy to provide a referral to any reputable local suppliers that we may know. Property management costs are usually tax deductible for property investors, so also check it out with your accountant.

2) Familiarise yourself with the legislation

As a new landlord, it’s important to know your rights and responsibilities and adhere to the relevant legislation in your state or territory, even if you use a property manager. For example, in some states, you must provide tenants with a new tenant checklist before they sign the tenancy agreement, and you can be fined for not complying. You can find helpful information about each state and territory’s specific requirements on the TenancyCheck.com.au website, available here. Be sure to also check with your state or territory’s relevant government department.

If you have a Property Manager, it’s their job to help you understand the legalities, so if you’re not sure, ask them to fill you in!

3) Understand the importance of the bond

The bond is a security deposit that protects you if the tenant damages the property, leaves it unclean, or fails to pay rent or bills that fall under their obligation. In these instances, you or your agent may be able to claim the bond money to cover your expenses at the end of their tenancy. The bond is usually about four weeks’ rent, but in some instances, it may be more.

Once the bond is collected, you must provide the tenant with a receipt and lodge the money with your state or territory’s residential tenancies authority (known by different names in each state/ territory). Be sure to check with your local authority about how soon the money must be lodged. This authority will hold on to the bond until the tenancy is up and pay it back to the tenant when the property is vacated, provided there’s no money owing for damages, unpaid rent or other costs. If there is a dispute about the bond or you want to claim compensation for damage that exceeds the bond, you can apply to the relevant tribunal within your state or territory.

Buying an investment property is exciting and rewarding. If you’re not confident about going it alone, you can rest assured that there are professionals out there to help make sure things run smoothly. In terms of finance, we’re here to help you find a loan that meets your current financial needs and ties in with your future investment goals. We’ll compare the market and set you up with a loan that ticks all of your boxes, so please get in touch today! 3 things every new landlord needs to know

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Your loan has settled and you are officially the proud owner of an investment property. Well done!

No doubt you want the rent to start flowing in so you can pay off your mortgage, and to have a smooth and stress free time as ‘landlord’. If that’s the case, it’s time to start looking for good tenants!

Did you know that better landlords attract better tenants? It’s pretty simple really. When you consider your rental property is a business, then your tenants are your customers. You’re providing a service, and they are paying for that service. Wouldn’t you want to keep your best customers for as long as possible?

The first thing you need to decide is if you want to be a “do-it-yourself” landlord, or go down the path of hiring a property management company. There are benefits to both options, but if you are a new “do-it-yourself” landlord, here are a few tips on how to be a great landlord, and in turn, keep your renters happy, for longer!

Welcome them in style

As the saying goes, first impressions last. As your new tenants move in, it’s a great idea to make the process easy and seamless for them from the start. Why not write them a welcome letter? Leaving your tenant a brief note, as well as echoing how happy you are to have them, will set the tone the relationship. Remember to include your contact details!

You could also consider stocking the bathrooms or kitchen. This could be as simple as buying some soap or tooth paste for the bathroom, or some dish washing detergent for the kitchen. Such a small investment can really make a difference to those first few days in a new place.

Ensure both parties understand the lease

To build a harmonious lease/lessor relationship, it’s important that you are both on the same page from day one. To ensure this is the case, it’s always a good idea to walk your renters through the lease. By walking your tenant through the lease it provides the opportunity to answer any questions they may have about any of the clauses in it. This helps to build trust, and importantly, makes it easy for both parties to follow the lease guidelines.

Whilst it is important to have a collaborative relationship with your tenant, at the end of the day, it is a business relationship. If a problem is to arise, it’s vital to follow the guidelines outlined in your lease – as that’s what everyone signed! This way, should they have any objections, you can make it clear that you are within your rights, or vise verser.

It’s also advisable to keep electronic copies of everything – receipts, invoices, bills. You never know when you may need to refer to them down the track.

Be professional and available

It might sound like common sense, but dressing neatly, presenting yourself well and responding promptly can go a long way to keeping your tenants happy!

Ultimately, if your tenants need to talk to you, then you need to be reachable. Tenants should always be provided with multiple means to contact you. Plus, if there was a leaky pipe, you would want to know about it before real damage was done.

Whenever a tenant calls or emails you, be sure to respond as soon as possible. Remember any interaction with your tenant is like a business interaction, so it’s important to think of what you would expect from a business – efficiency, accessibility, approachability. If you know you are going to be away, tell the tenant that you may not be able to respond as quickly.

Be a human

We need to remember that tenants are people too. Good landlords exhibit all the traits that form a good working relationship – open and honest, transparent, good communication. Showing empathy, exercising compassion and making sure you listen to your tenant’s concerns can really go a long way.

If you want to be a good landlord that attracts tenants who stick around, it’s also vital that you are respectful of their privacy.

A good landlord is consistent. A lot of frustration and miscommunication can occur when rules and decisions are changed on a whim, or without reasoning. It pays to be reliable, helping to build trust and understanding.

By following these easy tips, you are on your way to being the best landlord your tenants have ever had! If this all sounds like too much hard work, get in touch with us and we can refer you to a property management company.

With interest rates so low, if you are thinking about purchasing an investment property now is a good time to talk to us about it. It’s also a great time to look at any existing investment loans you have, to determine whether they are still the most suitable for your investment needs. Why not give us a call?


Copyright 2016